Terms of Purchase
Before purchasing please read out complete terms of purchase:
If you request a refund before your animal ships and this refund request is a result of your personal choices and not our inventory your refund will be subjected to a 10% restocking fee. This is the fee we lose to credit card processors and our online merchant.
Our live arrival guarantee:
Reptile Pets Direct offers a complete live arrival and satisfaction guarantee. We will make 100% sure that you receive what you are expecting and that your animal arrival in overall good appearance and health. We have been shipping live reptiles for over a decade and we do everything in our power to ensure that they arrive in tip-top condition. The health and safety of our animals is our number one priority. We use insulated boxes with appropriate heating and cooling packs in addition to never shipping in extreme weather.
Conditions to our Guarantee:
-Should your weather be below 32 degrees or above 90 degrees when delivery is attempted our live arrival guarantee is considered null and void. If your weather is expected to be extreme please contact us and we will make arrangements to hold the shipment for better weather or to have your shipment held at a local Fed Ex depot for pick up. Should you choose to have your shipment held for pick up temperatures should still be between 25 and 99 degrees. Additionally, you must pick up your shipment and notify us of an issue within 4 hours of it arriving.
-Sometimes due to inclement weather at the Memphis hub or the fragile nature of the animal purchased we reserve the right to postpone shipping. You will be notified by us when your animal does ship.
-If an animal arrives dead or in poor condition we require you photograph the animal within 4 hours of receiving it. The photograph must be taken on the fed ex label that was attached to the top of the package. Please email us at firstname.lastname@example.org
Please note that these conditions to our guarantee are in place to protect us from potential fraud. Far less than 1% of the animals we ship arrive DOA (dead on arrival) so there is no reason to worry about an issue. Certainly, if one does arise we will do everything in our power to correct it and make sure your customer experience remains a good one.